Dg99 Privacy Policy — Your Personal
How We Keep Your Information Secure

1 Introduction & Scope

This Privacy Policy ("Policy") has been established by the organization operating the dg99 platform. It applies to the dg99 website, mobile application, and all associated digital services.

By registering, using, or browsing our platform, you are considered to have accepted the terms of this Privacy Policy. If you have any questions about this policy, please contact us.

2 What Information We Collect

Dg99 collects the following types of information:

A. Information You Provide Directly

• Full name, email address, mobile number, date of birth
• National ID (NID) or Passport Number (for identity verification)
• Mobile Banking Number (Mobile Banking, Nagad, Rocket — for transactions only)
• Any information provided at the time of registration

B. Automatically Collected Information

• IP address and device information (OS, browser, model)
• Login and logout times, session duration
• Gaming activity and transaction history
• Usage data collected through cookies and tracking technologies

C. Information Received from Third Parties

• Transaction confirmation data received from payment processors
• Information received from identity verification services
• Information sourced from fraud prevention agency databases

3 How We Use Your Information

Dg99 uses your information solely for the following purposes:

• Account Management: For registration, login, and account verification.
• Transaction Processing: To process and confirm deposits, withdrawals, and payments.
• Customer Support: To address your questions, complaints, and issues.
• Ensuring Security: To prevent fraud, money laundering, and other illegal activities.
• Legal Obligation: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyze and improve the overall user experience.
• Promotional Communications: To send you offers and updates, with your consent.

4 Who Your Information Is Shared With

Dg99 shares information only in the following circumstances and only to the extent necessary:

• Payment Processors: Required information is shared with payment providers such as Mobile Banking, Nagad, and Rocket to process transactions.
• Identity Verification Agencies: Minimum necessary information may be shared with approved third parties for KYC verification.
• Legal Authorities: We may be legally required to provide information in response to court orders, legitimate requests from government agencies, or investigations into money laundering.
• Technology Service Providers: Limited data is shared with trusted partners for server hosting, analytics, and cybersecurity — all of whom adhere to our privacy standards.

5 Cookie Policy

Dg99 uses cookies on its website and app. Cookies are small text files stored on your device that help our site function more effectively.

Cookies We Use:

• Essential Cookies: Maintaining login sessions and security verification are essential for the site to function.
• Functionality Cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to understand how many people are viewing a page — no personal identity is revealed.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

6 Data Security Measures

Dg99 uses industry-standard technologies and practices to safeguard your personal data. The key pillars of our security framework are:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall & DDoS Protection: To prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Restricted Access: Only authorized personnel can access specific data.
• Data Backup: Regular backups are performed to ensure no data is lost.

Please note that no system on the internet is 100% impenetrable. We also encourage you to use a strong password and never share it with anyone.

7 Data Retention Period

Dg99 does not retain your data longer than necessary. The general policy is:

• While the Account is Active: All information is securely stored.
• After Account Closure: Transaction records are typically retained for up to 5 years as required by legal obligations.
• KYC Documents: Identity verification documents are retained in accordance with regulatory guidelines.
• Inactive Accounts: Data is archived after 12 months of inactivity and may be deleted after 3 years.

8 Your Data Rights

Dg99 grants you the following rights:

• Right of Access: You can request to see what information we hold about you.
• Right to Correction: You can update any incorrect or outdated information.
• Right to Deletion: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Opt Out of Promotional Communications: You can opt out of marketing emails or notifications at any time.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

9 Protection of Minors' Data

Dg99 strictly does not serve anyone under 18. We do not knowingly collect personal information from minors.

• Age is verified at the point of registration.
• If we become aware that personal data has been collected from a minor, it will be deleted immediately.
• If parents have any concerns, they can reach out to our support team.

10 Privacy Policy Updates

Dg99 reserves the right to update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered members will be notified by email or in-platform notification.

For significant changes, we will display a prominent notice on the platform. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

11 Contact Us

For any questions, complaints, or requests regarding the Privacy Policy, please contact our support team:

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Usually within 24 to 48 hours