1 What Does Responsible Gaming Actually Mean?
Responsible Gaming means enjoying gaming with entertainment as the sole purpose — not earning money or chasing losses. At dg99, every player's mental and financial wellbeing is our highest priority.
Online gaming is a source of fun for millions of people. But when it goes beyond healthy limits, it can become a problem. That's exactly why we've built our responsible gaming policy — to keep you in control at all times and ensure gaming never has a negative impact on your life.
Dg99 believes every player deserves the right knowledge, the right tools, and the ability to make informed decisions. On this page, we cover every aspect of responsible gaming in detail — from setting limits to finding the support you need.
2 dg99's Core Responsible Gaming Principles
We don't see responsible gaming as just a list of rules — it's the core philosophy of our platform. The principles below are reflected in every decision we make:
- Transparency: We are always transparent: there are no guaranteed wins in gaming. We never hide the odds or the risks of any game.
- Easy-Access Protection: Any player can set a deposit limit, session limit, or self-exclusion at any time — no questions asked.
- 18+ Age Policy: We strictly block access for minors. Age is verified through our KYC process.
- Addiction Prevention: If suspicious gaming patterns are detected, our team will proactively reach out.
- Independent Support: When you're in trouble, we always point you toward professional help — your well-being comes before our business interests.
Our Protection Tools
Deposit Limit
Set your own maximum daily, weekly, or monthly deposit amount. Limits take effect immediately.
Session Time Limit
Set a time limit for how long you play in one session. You'll receive an automatic reminder when your time is up.
Cooling-Off Period
Take a break from gaming for anywhere between 1 day and 6 weeks. During this period, logging in or making deposits will not be possible.
Self-Exclusion
Self-exclusion ranges from 6 months to a permanent account closure. For serious cases, this is the most effective step you can take.
Loss Limit
Gaming will automatically stop once you've lost a set amount. An easy way to keep financial losses in check.
Activity Report
View your gaming history, total spending, and time played. Understanding your habits makes them easier to manage.
Build Healthy Gaming Habits
Budget first, play second
Decide how much you're willing to spend before you start playing. Once that budget is gone, stop — don't chase losses by putting in more.
Track your play time
Set alarms and take at least a 15-minute break every hour. Playing non-stop weakens your judgment.
Accept that losses are part of the game
Losing is a normal part of gaming. Placing more bets to recover losses will only make things worse, not better.
Spend quality time with your loved ones
Gaming is no substitute for a social life. Spending time with family and friends is key to maintaining good mental health.
Don't play under the influence
Gaming under the influence of alcohol or other substances impairs your judgment and significantly increases the risk of serious losses.
Daily Responsibilities First
Game only after you've taken care of work, studies, and family responsibilities. Never make gaming your first priority.
5 Setting Limits — Which One Is Right for You?
Log in to dg99 and go to "Account Settings" to enable or adjust any of the limits below at any time. Lowering a limit takes effect immediately; increasing one requires a 24-hour cooling period.
| Limit Type | Minimum Duration | Effective Time | Status |
|---|---|---|---|
| Daily Deposit Limit | 1 day | Instant | Recommended |
| Weekly Deposit Limit | 7 days | Instant | Recommended |
| Monthly Loss Limit | 30 days | Instant | Optional |
| Session Time Limit | 1 hour | Instant | Optional |
| Cooling-Off Period | 24 hours | Instant | It depends on the situation |
| Self-Exclusion | 6 months | Instant | In a Serious Situation |
6 Warning Signs — Know Yourself
Gaming addiction doesn't happen overnight — it builds gradually. The signs below are red flags to watch out for:
If you notice these signs, don't try to handle it alone — seek professional help. Remember, asking for help isn't weakness; it takes real courage.
Self-Assessment: Check In With Yourself
Quick Self-Assessment
Answer the following questions honestly. If you answer "Yes" to more than 3, consider reaching out for support.
Do you find yourself spending beyond your budget and regretting it afterward?
Has a family member or someone close to you raised concerns about your gaming?
Do thoughts of gaming come to mind while you're working or studying?
Do you feel frustrated after a loss and play again to win it back?
Have you ever skipped sleep or meals because of gaming?
Have you ever borrowed money from someone to cover gaming expenses?
Have you tried to cut down or stop gaming on your own but been unable to?
8 Support & Contact
If you have any questions about responsible gaming or are concerned about your gaming habits, our support team is always here for you. Our team provides assistance 7 days a week, 24 hours a day.
Email Support
[email protected] — we typically respond within 24 hours.
Live Chat
Click the chat icon in the bottom corner of the site for instant support.
Account Security
Log in and activate any tool directly from the "Responsible Gaming" section.
Frequently Asked Questions (FAQ)
Play responsibly and enjoy the game!
Every player's safety is our top priority at dg99. Register today and start Bangladesh's safest gaming experience.