Dg99 Terms & Conditions — Use of the Platform
Important Information Before You Begin

1 Introduction & Eligibility

These Terms & Conditions apply to the use of the dg99 platform and all associated services. dg99 is an internationally licensed online gaming platform operated with Bangladeshi users in mind.

By registering or using our platform, you confirm that you have read, understood, and agreed to abide by these Terms & Conditions. This agreement is legally binding between you and dg99.

2 Account Registration & Eligibility

To create an account on dg99, the following conditions must be met:

• You must be at least 18 years old.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• Each individual may open only one account.
• Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• Your account login credentials must be kept strictly confidential and must not be shared with anyone.
• Any suspicious activity on your account must be reported to our support team immediately.

After registration, dg99 may request identity verification documents at any time. Failure to provide the required documents may result in account restrictions or closure.

3 Age Verification & Identity Check

Dg99 strictly enforces an 18+ policy. Keeping minors away from gaming is part of our responsibility. The age you provide at registration must be accurate — no exceptions.

• Dg99 may request a copy of your National ID (NID), passport, or driving licence at any time.
• If an account is found to have been registered with a false age, it will be permanently closed.
• All funds in an underage user's account will be forfeited.

4 Deposit & Withdrawal Policy

Dg99 supports deposits and withdrawals via Bangladesh's most popular mobile banking services — Mobile Banking, Nagad, and Rocket. The following rules apply to all transactions:

• All deposits and withdrawals must be made using a mobile banking number registered in your own name.
• Depositing via a third-party account is strictly prohibited.
• Minimum deposit and withdrawal amounts are defined on the platform and are subject to change.
• Withdrawal requests are typically processed within 5 to 15 minutes, though additional time may be required if identity verification is needed.
• If any fraudulent or suspicious transaction is detected, dg99 reserves the right to place a hold on the relevant withdrawal.
• Any suspected money laundering or illegal activity will be reported to the relevant authorities.

5 Bonus & Promotion Terms

Dg99 regularly offers a variety of bonuses and promotions — welcome bonuses, deposit match bonuses, free spins, cashback, and more. Each bonus has its own specific terms, but the following general rules apply to all bonuses:

• Wagering Requirement: Bonus funds must be wagered a specified number of times before a withdrawal can be made (typically 20x to 30x). This requirement is clearly outlined on each bonus page.
• Validity: Every bonus has a set expiry date. Any unused bonus funds will be forfeited once the validity period ends.
• Single Use: The welcome bonus can only be claimed once per account.
• Game Restrictions: Some bonuses are only valid on specific games. The list of eligible games is provided in the bonus details.
• Maximum Bet Limit: There is a maximum bet limit when playing with bonus funds.
• Bonus Abuse: Attempting to claim bonuses through multiple accounts or any other improper method will result in account closure.

Dg99 reserves the right to modify, suspend, or cancel any bonus or promotion at any time. For the latest offers, visit our Promotions View page.

6 Fair Play Policy

Dg99 is committed to fair and responsible gaming. All our games run on Certified RNG (Random Number Generator) technology and are regularly audited by independent third-party auditors.

• No game outcome is predetermined — all results are determined entirely at random.
• The RTP (Return to Player) rate for each game is publicly disclosed.
• Dg99 never interferes with game outcomes.
• If a technical error causes an incorrect result to be displayed, dg99 reserves the right to void that round.

7 Prohibited Activities

Any of the following actions will result in immediate account suspension and possible forfeiture of funds:

• Opening or operating multiple accounts.
• Registering with a false identity or fraudulent information.
• Placing strategic bets with the intent to exploit the bonus system (bonus abuse/arbitrage).
• Interfering with the platform through hacking, malware, or any other technical means.
• Money laundering or transacting with funds of illegal origin.
• Using a third-party account or payment method.
• Harassing or threatening other members.
• Exploiting any vulnerabilities or bugs in the platform for personal gain.

8 Account Suspension & Closure Policy

Dg99 reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of these Terms & Conditions.
• Suspicious or fraudulent activity.
• Failing to respond to an identity verification request.
• Accounts that have been inactive for an extended period (typically 12 months).
• Self-exclusion at the member's own request.

If a valid balance exists at the time of closure and no rule violations are found, you may apply for a refund of those funds. Contact our support team to inquire about the reason for the closure.

9 Responsible Gaming Policy

Dg99 believes gaming is a form of entertainment, not a way to make money. That's why we are committed to promoting healthy gaming habits for every member.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: The option to temporarily suspend your own account for a set period of time.
• Reality Check: The ability to review your gaming session history at regular intervals.
• Counselling Resources: Referrals to professional counselling services for those looking to overcome problematic gaming habits.

To learn more about our Responsible Gaming practices, visit our Responsible Gaming View page.

10 Privacy & Data Protection

Dg99 treats your personal information with the utmost care. We never sell your data to third parties. For full details on how we collect, use, and protect your information, please see our Privacy PolicyAvailable at -.

• Your information is used solely for service delivery, identity verification, and legal compliance.
• All data is protected with 256-bit SSL encryption.
• You have the right to update your account information at any time.

11 Dispute Resolution

For any dispute regarding a game result, payment, or account matter, please contact our support team first. We generally aim to resolve complaints within 24 to 48 hours.

• We will endeavor to resolve disputes within 30 days of the complaint being submitted.
• In the event of a technical error, server logs will serve as the definitive record.
• Dg99's decision shall be considered final, though a fair hearing will always be offered.
• If an internal resolution is not reached, the assistance of a recognized third-party mediator may be sought.

12 Policy on Changes to Terms & Conditions

Dg99 reserves the right to amend these Terms & Conditions, in part or in full, at any time. Registered members will be notified via email or platform notification before any changes take effect.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions. We recommend visiting this page regularly to stay informed.